I know you or your friend money to someone and google pay shows the transaction is successful for both but money not actually credited to the account.
Google Pay also gives you transaction ID and other transaction details but still, the money is not credited to the bank account. This is a serious problem and you need to troubleshoot it.
Don't worry, I tell you what exactly you do to solve this problem. Don't be panic and be patient, I will tell you how to lodge a complaint about this problem.
What actually happens, Sender and Receiver Google pay app shows transaction success, and the amount is debited from the sender's bank account and not credited to the receiver's bank account.
What to do if "Money gets Deducted but not credited in the receiver's bank account"?
In such a case, first, wait for 3 business days and check the bank statement. Sometimes the amount is credited after some time but you don't get a credit message due to a server problem.
After 3 days money is still not credited to the account, then make a complaint in Google Pay App.
How to Lodge Complaint in Google Pay App if Google Pay Transaction Successful but money not Credited :
1.Open the Google Pay App and go to the all transaction.
3.Write exactly what happened and click on a raise a dispute button.
4.Boom, a complaint is successfully lodged.
5.You got a reply within two weeks.
- [message]
- Important
- The only sender can lodge a complaint. The receiver was not able to lodge a complaint.
You can also call Google Pay Customer care and also chat with customer care. A toll-free number and chat option are available in the google pay app. Simply click on the contact button and click on the help and feedback button.
How to complain in a bank if Google pay transaction is successful but money not credited to Bank Account :
1.After raising a dispute in the google pay app, you go to the bank and lodge a complaint.
2.Write an application on plain paper about your transaction and attach the required proof if available.
3.Bank will resolve your issue at their level.
4.Wait for 7 days to resolve the issue and in the meantime regularly check your bank statement.
5.Google Pay customer care toll free number is 1-800-419-0157. This number may be changed in the future. Please check the official google pay app to lodge the complaint via phone number.
How to lodge a complaint if the UPI app and banks are unable to resolve a complaint about a transaction successful but money not credited to the bank account :
1.Wait for at least a month and if the problem not solved then you can lodge a complaint to RBI(Reserved Bank of India) online or offline.
2.I suggest you go through online mode.
3. The website to lodge a complaint is https://cms.rbi.org.in
4.Read all the rules before lodging a complaint. Submit required proofs and lodge a complaint.
5.An specialist officer will handle your issue and you get complaint resolution as soon as possible.
Important -
1.Always use official payment apps to lodge a complaint
2.Never share your transaction information anywhere.
3.Never search for customer care numbers on google as the number may be a fraud.
4.Never reply to suspicious emails or phone calls.
5.Never share your OTP, UPI PIN, ACCOUNT NUMBER, and any other personal information with anyone.
Frequently Asked Question -
Q.My transaction is successful, but the beneficiary has not received the amount yet?
Answer - Wait for 3 days and meanwhile make a complaint in UPI app as well as the sender's bank.
Q.My transaction is successful, but the merchant has not received the amount yet?
Answer - Wait for some time and if the amount is not credited then lodge a complaint in the bank and UPI app.
Q.Google Pay transaction processing but money debited?
Answer - wait for 3 days, the money will be credited back to your account. If not credited raise a dispute in the google pay app and lodge a complaint in google pay.
Q.Google Pay Payment Failed buy money debited?
Answer - If your payment is failed then the amount is automatically refunded to your account within 3 business days.
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